In order for companies in the world’s markets to prove their full capabilities, it’s not enough to manufacture products that meet the highest demands. Today, a company’s performance is made up of several elements. We are firmly convinced of this. And so we focus on steadily transforming from a manufacturer of innovative high-tech precision wires to a service provider. For companies that can look back on more than 130 years of tradition as manufacturers, this means nothing less than a paradigm shift.
By service we mean a comprehensive expansion of our business range – and in several respects. The fact that we now operate on the world's markets with products and services based on the best-in-class principle puts customers even more in the focus of our efforts than was already the case.
In addition to our well-known high product quality, our customers today also benefit from our wide range of different services. For example, after-sales and technical consulting expand our services for customers at a crucial point. They help to ensure that our customers receive proactive support in achieving their goals. At the same time, we’re moving even closer to our customers as a partner and forming functional units that concentrate on achieving goals.
Today, we offer our customers a wealth of services. Positive reactions from the market and from our customers show that we are on the right track with our change of strategy. Meanwhile, innovative services have become an essential foundation of our work. Services such as technical support, consulting, solving complex applications, providing know-how on applications, and our delivery performance are bringing positive feedback from our customers.
We support our customers in the best possible way with our worldwide sales network and comprehensive sampling. The same applies to our expertise in research and development. For best solutions we work with OEM or external research institutes.
For simple and intuitive navigation through our services, we offer our customers the following five sets of services:
Our offerings under the name bedraPREMIUM encompass solutions for process integration into the customer process, taking into account alloys, designs, and dimensions. bedraPROFESSIONAL covers the full range of technical service, customer training, and all matters relating to sales or logistics. With bedraCOMPETENT, we create the foundation for know-how. Education, personnel development, and training are based on our more than 130 years of experience.
bedraGREEN focuses on the areas of environmental and energy management, including the new field of innovative sustainability (bedra360). We support our clients in all matters related to fulfilling requirements and audits. bedraFORWARD turns the focus to the future. With our own research and development department, we work on product innovation and development or keep up with new market trends.
Regardless of which of our services our customers use: As a matter of principle, all our clients benefit from our entire company’s know-how. Based on our comprehensive range of services, our overriding concern is to support our customers' goals with our performance, from solving complex applications through to supplying complete product groups.
In all of this, our main focus is on consistently high product quality with tolerances according to requirements, and services that add real value for our customers. This is one reason why we pledge consistently high product and service quality to all our customers. As a key part of our zero-defect policy, we guarantee compliance with all specifications. With on-schedule just-in-time deliveries, we also adapt flexibly to the production processes of our customers.