As a partner to our customers, we are always at your side – with professional services, smart tools and products that meet the highest requirements. Our sales department has representatives and liaison offices in about 50 countries around the world to satisfy the interests and wishes of our customers as quickly as possible. With our service-oriented approach, we are particularly committed to providing you with the best possible support in all areas.
In the broad field of technical services, we advise and support our customers comprehensively. We are happy to provide support if there are any issues. We are also happy to offer our customers help with setup. You will then benefit from our more than 130 years of experience in the industry.
The situation is very similar in the area of sales service. Our experienced customer advisors are always ready to support our customers in their concerns. In addition, we offer our clients a whole bundle of logistics services that fit perfectly into the process architecture of our customers. We supply production environments according to the just-in-time principle, taking the circumstances into account. On schedule and on time.
Individualization in customer communication is no accident, but our overriding principle of interaction. Our supply concepts take into account the conditions and requirements of our customers just as much as our other services.
Motivated employees are a prerequisite for bedraPROFESSIONAL to be able to provide these services at a high level. They provide the ressources needed to maintain our well-known customer and service orientation at a high level. Our skilled experts train our clients and partners and communicate content so it’s easy to understand. In practice, it offers real added value. At the same time, they show how our customers can get the most out of our high-quality products. Services like these are supported by a full network of international representatives and partners.
The Berkenhoff Competence Center (BCC) documents our impressive understanding of our customers as partners. This pioneering institution is at the heart of our research and development activities. Not only do many innovations start here, but all our products have to pass intensive product testing before market launch.
In all of this, our trained specialists ensure that the development times for our products are as long as necessary and as short as possible. An important part of the BCC is the EDM application laboratory. Top executives and highly trained engineers carry out complex application and product tests.
We can point to these successes with pride. Cooperation with OEMs is proof of the reputation that our research and development departments enjoy with our customers. The same applies to the way we collaborate closely with many research institutes. Our more than 40 years of experience in producing EDM wires has ensured optimized and stable production processes. Our development focus is always on important parameters such as performance and reliability.